Privacy Policy

Last updated: April 11, 2026

1. Who We Are

Par4 ("we," "us," or "our") is an IT services company providing enterprise IT support for businesses and friendly tech help for homes and individuals. We serve clients in the San Francisco Bay Area and remotely across the United States. You can reach us at sms11041980@gmail.com.

2. Information We Collect

We collect information you provide directly to us when you contact us or engage our services:

• Contact information — your name, email address, and phone number
• Business information — company name, team size, and IT environment details
• Service information — details about your IT setup, devices, and challenges you share with us during service delivery
• Communications — emails, messages, and notes from our support interactions

For residential clients, we may also collect:

• Device information needed to provide support (make, model, operating system)
• Network details necessary to diagnose and resolve connectivity issues

We collect only what is necessary to provide the services you request. We do not collect payment information directly — all payments are processed through secure third-party processors.

3. How We Use Your Information

We use the information we collect to:

• Provide IT support and consulting services you have requested
• Communicate with you about your service requests and appointments
• Send invoices and service summaries
• Improve how we deliver our services
• Comply with legal obligations

We do not use your information for advertising, sell it to third parties, or share it for marketing purposes.

4. How We Store and Protect Your Data

Your information is stored securely and accessed only by authorized personnel delivering your services. We use standard industry practices to protect your data including:

• Encrypted storage for sensitive information
• Secure communication channels
• Limited access on a need-to-know basis

We retain your information for as long as your engagement is active or as required by law. If you close your account or end your engagement, we will delete your data within 30 days upon request.

5. Information Sharing

We do not sell, rent, or share your personal information with third parties, except in the following limited circumstances:

• Service delivery — we may use trusted tools and platforms (scheduling, invoicing, remote support software) to deliver services. These providers are bound by confidentiality obligations.
• Legal requirements — we may disclose information if required by law or to protect the safety of our clients or others.

6. Remote Access

For remote IT support sessions, we use industry-standard screen sharing and remote access tools. Remote sessions are conducted only with your explicit permission, are limited to the duration of the support session, and do not result in persistent access to your device. We never retain remote access credentials after a session ends.

7. Cookies

Our website uses minimal cookies to ensure basic functionality. We do not use third-party tracking cookies or advertising pixels. You can disable cookies in your browser settings without affecting your ability to use our services.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your data
• Opt out of any non-essential communications

To exercise any of these rights, email us at sms11041980@gmail.com and we will respond within 5 business days.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.